Sena Kai bags are highly water-resistant and thoughtfully designed for real life, not full submersion (e.g., no swimming or diving with the bag). The TPU lining and water-resistant zippers comfortably contain moisture from damp swimwear or post-workout essentials, but they are not intended to hold standing water.

A little care goes a long way. To keep your Sena Kai bag looking and performing its best, gently wipe the interior and exterior with a damp cloth for everyday refreshes. Please avoid washing machines and dryers, as heat can compromise the integrity of the TPU lining. With mindful care, your bag is designed to stay with you for years.

We use a TPU lining instead of traditional PVC plastic. PVC (polyvinyl chloride) is a common type of plastic often used in coated fabrics, but it can feel stiff and may develop cracking or odor over time.

TPU (thermoplastic polyurethane) is more flexible and smoother to the touch. It allows the bag to fold naturally with the fabric while still effectively containing moisture, making it better suited for repeated use.

Yes, the non-porous TPU lining effectively contains moisture and odors from sweaty or damp items until you're ready to wash them. Unlike cotton or mesh, it does not absorb bacteria and can be easily wiped clean, helping the bag itself stay fresh.

GRS stands for Global Recycled Standard. It means the outer shell of your Sena Kai bag is made from verified post-consumer recycled plastic bottles and that our production partners meet strict environmental and social responsibility standards. It allows us to offer premium performance without compromising the planet.

Sena Kai is made to be lived in. The recycled polyester exterior stands up to daily movement, travel, and sand, while the flexible TPU lining is designed to handle heat and humidity without cracking or peeling. With thoughtful care, many customers use their bags daily for years with minimal signs of wear.

Absolutely. Designed to feel elevated rather than utilitarian, Sena Kai fits seamlessly into travel. It can be used to separate damp items in your suitcase, protect clean clothing, or carried on its own as a refined clutch between destinations.

Yes. Our TPU lining is BPA-free and phthalate-free and was selected for its durability and lower environmental impact compared to traditional plastic linings. It is safe for everyday use and thoughtfully considered from both a health and sustainability perspective.

We prioritize mindful materials like GRS-certified recycled polyester exteriors and premium, safer TPU linings (BPA- and phthalate-free). Our focus is on durability to reduce waste, easy-care designs for longevity, and transparent practices that support both people and the planet.

To request a refund, please contact us at support@senakai.co within 7 days of receiving your order. Our team will guide you through the next steps with care.

To request a refund, please contact us at support@senakai.co within 7 days of receiving your order. Our team will guide you through the next steps with care.

For international orders, return shipping is the customer’s responsibility. For local orders within Indonesia, we offer free returns. Please visit Returns   page for full details.

We do not offer direct exchanges. If you would like a different colour or style, we recommend returning your original item for a refund and placing a new order through our website.

Items returned from abroad must pass through Indonesian customs. Any duties, taxes, or clearance fees incurred are the customer’s responsibility and may be deducted from the refund if charged to us. Please contact us before shipping your return so we can guide you through the process.

Once your return arrives at our Bali studio and is inspected, approved refunds are issued to the original payment method within 5 to 7 business days. Bank processing times may vary.

If your bag arrives with a defect or issue, please contact us within 48 hours of delivery at support@senakai.co with clear photos or a short video. We will arrange a replacement or full refund promptly.

Orders are prepared shortly after being placed. Please contact us within 2 hours of placing your order if you need changes. Once processing begins, updates may not be possible.

Please check your Spam or Promotions folder first. If it is still missing, contact us at support@senakai.co, and we will resend it.

Once your order ships from Bali, you will receive a confirmation email with a tracking link.

All Sena Kai orders ship from Bali, Indonesia. We deliver both within Indonesia and internationally.

Indonesia deliveries typically take 2–8 business days. International deliveries typically take 4–7 business days depending on destination and customs processing.

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